Operation Management in Mitsubishi Company Essay

Operation Management in Mitsubishi Company - Essay Example The company’s management also appears negligent towards the variously reported defects within their cars. The company appears not to have a clear strategy towards solving the acceleration problems reported with their cars. From the case study, the company’s management appears to cover up the reported malfunctions in their car. The Mitsubishi case study reveals the need for maintaining and ensuring the quality of products. The product developed by Mitsubishi appears to fail to satisfy it's stated and or implied need. As per the user-based quality, various customers of the car have complained about the car’s sudden acceleration problems. Customers have voiced their complaints and dissatisfaction about the Mitsubishi Diamante’s malfunctioning system. The product does not to conform to its design specification. Meanwhile, the company’s management fails to engage its engineers comprehensively so that they can address the malfunctions. As a result of the flailing quality associated with their car, the Mitsubishi Company’s reputation has received a knockdown (WSJ 2000, p.1). This is evident through its slumps in sales. The Mitsubishi Company also appears to flack on its service quality. The company fails itself on various dimensions of service quality (Jones & Robinson 2012, p.69). The company’s management does not appear dedicated to resolving the customers’ complains about the acceleration problem reliably. The company’s management does not appear to be responsive in addressing the issues raised by the customer but instead engage in the cover up mechanisms. The company is not assuring. It does not convey trust and confidence to its clients. Company executives have termed Toyoda who is their customer as rude and a liar for making complaints about their car. The company has proceeded to file lawsuits against Toyoda who went online to register support for the complaint against the accelerated problem (Kunii 2000, p.1). This appears rude and intimidating for customers who may want to make similar complaints to the company in future.  Ã‚  

Manegment Essay Example | Topics and Well Written Essays - 500 words

Manegment - Essay Example My better communication skill and listening skill will help me in getting things done through the workforce in the organization. This will also create a sense of trust among the teams. â€Å"Charismatic Leaders, who are building a group, whether it is a political party, a cult or a business team, will often focus strongly on making the group very clear and distinct, separating it from other groups. They will then build the image of the group, in particular in the minds of their followers, as being far superior to all others. The Charismatic Leader will typically attach themselves firmly to the identity of the group, such that to join the group is to become one with the leader. In doing so, they create an unchallengeable position for themselves† (Charismatic Leadership). My percentage in faith in people is 54%. This means that I have low faith in people. This will help me to connect the reality of performance and trust with the people. This rate also indicates my capability to take financial challenges and to create integrity among the work group. My trustworthy score is 47. That means others may feel me as a trustworthy person. This will help me to create a trusting bond between me and the team. I feel that I can improve myself more by improving by presenting more consistency in the commitments and maintaining confidence among the team. My rating in disciplining others is 19. This means my shortcomings in discipline skill. I need to be more conscious in matters regarding taking timely actions, in modulating tones while speaking or discussing about infractions and to be particular about the problems within the organizations. Team building activities helps in developing organizational culture. My team building skill helps in lies in the second quartile with 79 points. I need to be more conscious in developing my skill to motivate and develop the team as a whole. Some more interpersonal skills have to be improved like communication and negotiation. My